betimatePrivacy Policy

This page describes what we collect when you use betimate—whether you access the platform through a mobile browser, Android app, or desktop—and how we keep that data protected. We process your information only to operate our service, verify your account, settle your bets, process your payments through DANA, e-wallet, mobile banking, and other methods, and provide customer support.

Our privacy commitments are straightforward: we collect minimal data, we do not sell your information to third parties unrelated to our operations, and we encrypt data in transit and at rest. You have the right to request access to your data, correct inaccuracies, and in some cases request deletion. This policy explains each commitment and how to exercise your rights.

betimate operates under jurisdiction-restricted access. If you access betimate from outside supported regions, your session may be blocked. Data we hold about your account, location, and betting activity is retained according to local regulations and our internal retention schedule. The sections below detail each category.

What We Collect on betimate

We collect data in three categories: account setup, transaction history, and platform interaction. During account creation on betimate, we ask for your name, date of birth, email address, and phone number. We do not collect sensitive health or genetic data. For account verification (KYC), we ask you to upload a government-issued ID and proof of address—typically a utility bill or bank statement. These documents are scanned to confirm your identity and are deleted after verification unless local law requires us to retain them.

When you make a deposit through DANA, e-wallet, mobile banking, local payment, or bank transfer via online payment, e-wallet, mobile banking, or local payment, we record the transaction amount, timestamp, payment method, and settlement status. We do not store full payment card numbers or bank account details—those are handled by third-party payment processors. When you withdraw, we record the destination account and amount. Our records of deposits and withdrawals are retained for seven years to comply with anti-money-laundering regulations.

Platform interaction data includes your login timestamps, games you view, bets you place, live-dealer tables you join, and your account balance. This data helps us troubleshoot technical issues, detect fraud, and personalise your experience. For Liga 1, Piala Indonesia, Piala AFF, Champions League, and esports markets on betimate, we log which markets you access and how long you spend on each. We use this data to understand which sports and tournaments interest our users and to improve our market coverage.

Third-Party Processors We Work With

betimate relies on external partners to operate safely. Our payment processors—including the networks behind online payment, e-wallet, mobile banking, and bank transfers—receive your payment details to settle transactions. These partners are contractually bound to protect your data and use it only for payment processing. Our email service provider sends you account confirmations and support replies. Our analytics provider tracks aggregate usage patterns (which sports are popular, which games run longest) but does not see individual bet data. Our cloud infrastructure provider stores our servers and backups; we encrypt your data before it leaves our servers, so the provider handles encrypted data and cannot read it.

All third-party processors are located either within Indonesia or in jurisdictions with equivalent data protection standards. Our infrastructure is distributed, so your data may be processed and stored outside your immediate region. By using betimate, you consent to this international processing.

Payment processors

Handle deposits and withdrawals; encrypted and PCI-DSS compliant.

Email service

Sends account updates and support responses; no promotional data sharing.

Cloud infrastructure

Stores encrypted account data, game history, and transaction logs.

Analytics provider

Tracks aggregate usage; individual bet data is not visible to them.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and detect suspicious login attempts. These are strictly necessary cookies—if you disable them, you cannot access betimate. We do not use cookies for tracking your activity across external websites. Advertising cookies and third-party tracking pixels are not installed on betimate.

Your Rights and Our Obligations

We at betimate give you four main rights over your data. First, you may request a copy of all data we hold about you—this is called a Subject Access Request (SAR). Submit your request through our support team, and we provide the data within thirty days in a machine-readable format. Second, you may request correction of inaccurate data; if you notice your name or address is wrong in our system, contact support and we update it. Third, you may request deletion of your data if we no longer have a legal reason to retain it—for example, after you close your betimate account, we delete non-financial records after ninety days, though transaction records for Liga 1 betting and other historical bets may be retained longer if legally required. Fourth, you may object to certain types of processing, such as analytics, and we disable it for your account.

To exercise any of these rights, contact our support team through the channels listed below. Include your name, account email, and a clear description of your request. We respond within ten business days. If you are located in Jakarta, Surabaya, Bandung, or Medan, or elsewhere within Indonesia's jurisdiction, your data is protected under Indonesia's Personal Data Protection Law. If you have a complaint about how we handle your data, you may lodge a complaint with the Office of the Data Protection Authority or pursue legal remedies through Indonesian courts.

Data Retention and Deletion

We retain account setup data (name, email, verified address) for as long as your betimate account is active, plus two years afterward to handle disputes. Transaction records are retained for seven years for tax and anti-money-laundering compliance. Platform interaction logs (games viewed, time spent, market access) are retained for one year and then deleted. If you request account deletion, we remove your profile and personal details within thirty days, but transaction records and logs tied to sports betting are retained per regulatory requirements. No data is permanently deleted until the retention period expires—we do not destroy records early except by court order.

Contact Us About Privacy

If you have questions about this privacy policy, your data, or your rights on betimate, contact our support team. Email: [email protected]. Live chat is available during peak hours through your betimate account. Our support team speaks Indonesian, English, and regional languages. We aim to respond to privacy-related inquiries within five business days. For formal legal requests or complaints, you may send written notice to our registered office; contact support for the mailing address corresponding to your region.